ENVY Inspire 7200e series printer set up not working

[Nigel55]

Hi, hope I can get some help

I have had my new HP printer for a week and still can't print anything! I have installed the printer as per instructions, installed the smart app on my laptop and desk top. When I turn the printer on it says it's available, but as soon as I try and print it is not discoverable and when I re-enter the app it is offline.

Tried support chat, which simply gave me 3 numbers to try. Two of the numbers no longer connected the other told me to go online and use chat! 

I am a patient man, and will soon be canceling my subscription if the problem is not sorted. Sorry to sound frustrated but the marketing materials said this would be stress free. 

Cheers Nigel

[Dilip_18]

Hi@Nigel55,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing setup issues with the HP ENVY Inspire 7220e All-In-One Printer. I apologize for the Inconvenience. 

I have a few recommendations 

• Click on this link for Printer setup guide https://support.hp.com/in-en/printer-setup/hp-envy-inspire-7200e-series/2100385901
• Click this link if HP printer is offline or not responding https://support.hp.com/us-en/document/ish_2026537-1681507-16 

Hope this helps! Keep me posted. 

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