Envy 6055e Error Message EBS00P0013

[rickybell]

After three years the scan function suddenly stopped working. I followed troubleshooting steps with the virtual AI assistant and in the process the print function also stopped working. Now the printer is being listed as unable to finish setup and I am receiving error message EBS00P0013.  I have tried every troubleshooting option provided by HP without success. 

Any ideas? 

[A_Gayathri]

Hi @rickybell,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a frustrating situation. The error message EBS00P0013 typically indicates a problem related to the printer's firmware or a setup issue.

Here are a few steps you can try to resolve it:
 

Reset the Printer:

• Power off the printer.
• Unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and power it on.

Check for Firmware Updates: Update the firmware on an HP printer

• Go to the HP website and check if there are any firmware updates available for your printer model. Sometimes, updating the firmware can resolve such issues.

Perform a Factory Reset:

• On the printer’s control panel, go to the settings menu.
• Look for the “Setup” or “Maintenance” options.
• Choose “Restore Factory Defaults” or a similar option.

Check Connections:

• Ensure that all cables are properly connected and that there are no issues with your Wi-Fi or network setup if you’re using a wireless connection.

Reinstall the Printer Software:

• Uninstall the current printer software from your computer.
• Restart your computer.
• Download and install the latest version of the HP Smart app or the printer driver from the HP website.

Refer to this document: HP ENVY 6055e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[rickybell]

Thanks so much for your advice. Unfortunately, none of those solutions worked for me. 

[A_Gayathri]

Hi @rickybell ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!