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‎11-12-2022 12:24 PM

HP Recommended

Brand new MFP 87640 out of box giving error 63.00.41. I have tried new toners, new drums but the problem remains. Have you seen it again? Please for your reply.

2 people had the same question
2 REPLIES 2

‎11-16-2022 12:43 PM

HP Recommended

63.00.41 There is an error in the toner supplied to the black developer.  HP LaserJet Black Developer Unit: 8JM70-67001 (E783xx series) or JC96-11666A (E778xx series}.  If the firmware bundle installed on the printer is lower than 4.6.2.1, the firmware will need to be upgraded.  Call HP they can help you try to recover developer or send you a new one.

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‎11-16-2022 01:30 PM

HP Recommended

E87640 black developer JC96-12504A.

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