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‎07-28-2025 07:59 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HI MY LAPTOP FINGER SENSOR NOT TELL ME REASON WHY NOT WORKING AND GIVE ME STEP TO SOLVE MY PROBLEM

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1 REPLY 1

‎07-30-2025 07:41 AM

HP Recommended

@KASHIF46, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand your fingerprint sensor is not working on your HP laptop running Windows 10 (64-bit). Let’s go through some steps to identify and resolve the issue.

Check Device Manager

  1. Press Windows + X and select Device Manager.
  2. Expand Biometric Devices or Human Interface Devices.
  3. Look for your fingerprint sensor (e.g., Validity Sensor, Synaptics, or Goodix).
    • If it has a yellow triangle or is missing, there may be a driver issue.

Update or Reinstall the Fingerprint Driver

  1. In Device Manager, right-click the fingerprint device and select Update driver.
  2. Choose Search automatically for updated driver software.
  3. If that doesn’t help, uninstall the device:
    • Right-click > Uninstall device > Restart your laptop.
    • Windows should reinstall the driver automatically.

Alternatively, download the latest driver from HP:

Enable Fingerprint Sign-In

  1. Go to Settings > Accounts > Sign-in options.
  2. Under Windows Hello Fingerprint, click Set up or Remove and re-add if already set.
  3. Follow the on-screen instructions to register your fingerprint.

Run HP Hardware Diagnostics

Use HP’s built-in tool to test the fingerprint sensor:

Clean the Sensor

Sometimes, dirt or oil can interfere with the sensor. Gently clean it with a soft, dry cloth.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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