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Locked

‎01-04-2023 10:48 AM - last edited on ‎01-05-2023 11:26 AM by Moderator

HP Recommended

Please can I have the instructions for a factory reset on the 7740 as all setting are locked.

Category:
2 people had the same question
5 REPLIES 5

‎01-06-2023 12:01 PM

HP Recommended

@Poppy60

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎03-02-2023 01:36 AM

HP Recommended

how do i get the instructions to do a factory reset on my printer?  these responses are useless because they all show the user is sent an email but none of them provide instructions or a link to do it for the specific printer shown in the messages....  How is it possible that HP does not provide these instructions to all printer owners?

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‎03-04-2023 07:41 AM

HP Recommended

Hi @ChannelChick,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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‎03-08-2023 11:49 AM

HP Recommended

the link you provided is not valid. It directs me to a 404 page. please provide the instructions for a factory reset for HP 7740, thank you

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‎03-09-2023 06:14 PM

HP Recommended

i did not receive the private message you stated that you sent.

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