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‎12-21-2021 02:48 PM

HP Recommended
Product: HP OfficeJet Pro 9010 series
Operating System: Microsoft Windows 10 (32-bit)

I just bought an HP OfficeJet Pro 9010 series (9015e to be more specific) and have installed it on my personal computer and my iPhone with the HP Smart app. I also work remotely so I have my work computer at home.  Later when I tried to add the printer to my work computer it asked for a WPS PIN. Since I had previously installed the printer on the other devices, I no longer have access to the WPS PIN. I also have the option of installing the HP Smart app on my work computer, but of course it will not let me. Is there a way that I can access the WPS PIN? Thank you!

19 people had the same question
1 REPLY 1

‎12-28-2021 08:27 AM - last edited on ‎07-28-2022 08:50 AM by Retired

HP Recommended

@Balcony1

 

Welcome to the HP Support Community.

 

This should help you: How to Find the WPS PIN to Complete Printer Setup

 

Also, let us know what happens exactly when you try installing the HP Smart App.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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