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Locked

‎07-19-2019 08:46 AM

HP Recommended

Where you able to downgrade ? if so , can you share the procedure ? thanks in advance

 

 

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‎07-19-2019 12:43 PM

HP Recommended

No, I didn't downgrade. I removed the printer head, cleaned it with alcohol, let it sit out for ~5min and then reinstalled and turned on. Printer worked fine after that. 

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‎07-19-2019 01:20 PM

HP Recommended

How did you remove the printer head might I ask.  I am capable but have never done that before.  I have the 8715.

Joe B

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‎07-25-2019 02:33 PM - edited ‎07-25-2019 02:37 PM

HP Recommended

I checked that my printer had the last FW update. I removed all the cartidges and did put them back. Then the printer started working again with non-HP cartidges.

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‎07-26-2019 06:55 AM - last edited on ‎07-26-2019 09:07 AM by Retired

HP Recommended

I tried all available procedures, but I wasn't able to downgrade.  The printer always started to receive the file, but the process stopped after the first part was transferred.  I ended up buying HP cartridges ☹️

In the meantime, I found a new supplier [edit] that could provide me with white label cartridges that worked with the latest firmware upgrade.

I also disabled the automatic updates on all my HP printers...

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‎08-12-2019 11:21 AM

HP Recommended

my acount no privilegis =(

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‎12-17-2019 07:02 PM

HP Recommended

Mine didn't work with aftermarket because the FW update has blocked them.  They are dominating and controlling our printer because they do not want us to buy aftermarket products.  Simply put they want all ink sales for their product.  This isn't right.  I would have bought another brand.  I have tried hard reset and changing the cartridges within 30 seconds like Youtube said.  Nothing is working

 

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‎12-20-2019 05:05 AM

HP Recommended

@sunshinetsb, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

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