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HP Recommended
laserjet 3030 All in one printer
Microsoft Windows 10 (64-bit)

printer : laserjet 3030 all in one printer 

connection : USB 

PC System : Window 10 64 bit

Driver use : hp laserJet 3030 UPD pcl 6

Result :   printing ok

Problem : Cant scan.   Check with HP print and scan doctor :  Full software solution is not installed on this computer  

                                          Use window scan and fax function , cant find the printer 

                                           Use hp scan :I got an error message after the installation and I try to open it. The message is" The HP  imaging device was not found. This means that the driver for the scanner is not installed.

I can't use the installation disk after upgraded to window 10. (  printing and scan function fine when running on old pc ( XP ).

So the all in one printer can only do one thing now ... printing after upgraded to win 10 ( new HP pc )

Can some one help ? send me the link to download the full software solution for the printer . 

Thanks for the help.

2 REPLIES 2
HP Recommended

hi @countrymouse19 , Thanks for your question. 

 

Please click on this link to download the software & drivers for you printer.  Let me know if it works. 

 

https://support.hp.com/sg-en/drivers/selfservice/hp-laserjet-3030-all-in-one-printer/378056

 

Thanks.

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Recommended

Hi Waynetheshane

Thanks for the reply.  

i download these two files. 

1)HP Universal Print Driver for Windows PCL6 (64-bit) for USB connected printers

6.7.0.23989  

2) HP LaserJet USB (DOT4) communication driver for Windows 8 and Higher (64-bit)

I Installed them and it can print but still cant scan,  when i check with HP scan and print doctor,

 

Print FIX : it tick all the boxes except the" portmatch " box "error code : wrong printer port configured. ( i am using DOT 4 HP printer port.)  ---- when i change to other port it wont print. so i just skip it as it print ..lol

Scan Fix : Error code : the full softward solution of your product is not installed in this computer. when i click get installer, it took me back to the web page you provided.

 

So i am going no where, i have uninstall and reinstall few times , i still cant use the scan function. 

Where can i find the Full software solution for laserjet 3030 for window 10 ???

By the way, i have tried HP easystart.. HP scan ,,, no luck.

Thanks for your reply.

Appreciated 

countrymouse

 

  

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