GETTING MY PRINTER TO PRINT ON 11 X 17 PAPER

[lancesilverside]

So this printer prints 11 x 17, but i can't get it to do it. under printer info, i can't change anything, under properties i can change it to tabloid, but it will take paper from other tray and print 8.5 x 11.

any help is appreciated.

[Dragon-Fur]

@lancesilverside 

Welcome to the HP User Community.

The printer supports this paper size in either tray.

Reminder: Tray 2 is for plain paper only (not brochure / card / photo papers)

Reference

Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A) 

and

Media Size (facet)	Letter; A4; Legal; B5; Tabloid; A3
Media Sizes Custom (imperial)	Tray 1: 3 x 5 to 11.7 x 17 in; Tray 2: 8.5 x 11 to 11.7 x 17 in
Media Sizes Custom (metric)	Tray 1: 76 x 127 to 297 x 420 mm; Tray 2: 210 x 297 to 297 x 420 mm
Media Types	Plain; HP EcoFFICIENT; HP Premium Presentation Matte 120g; HP Tri-fold Brochure Glossy 180g; HP Brochure Matte 180g; HP Brochure Glossy 180g; HP Advanced Photo Papers; Light 60-74g

++++++++++++++++++++++++++++++++++++++++++++++++++++

Printer Software

Next,

If you have not done so - you should install the Full Feature Software / full printer software

The printer software supports options for printing and scanning using other software and application, provides access to the printer features, and includes HP Scan.

The full driver printer software is located in

Software and drivers for HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

Category Software - Utility

Information and Download installation package

HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

If the printer software is not already installed,

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

++++++++++++++++++++++++++++++++++++++++++++++++++++

Learn / Check how to manage which tray uses which paper

Next,

Read the section in the User Guide > Working with Trays on Page 13

Use the Embedded Web Server (EWS) to check / set the Paper Size & Type - Tray and Paper Management

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

++++++++++++++++++++++++++++++++++++++++++++++++++++

Next,

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• The printer should be selected as the default and current printing device.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

++++++++++++++++++++++++++++++++++++++++++++++++++++

Print Content

It is unclear which software / application you are using to view submit the job to the printer.

In general, make sure that the Printing Preferences - Shortcut are properly selected for the current job.

When / If you have trouble with the Source, SELECT the tray as opposed to leaving the setting as "Automatic".

General Example - HP Smart - Windows - Simple Photo Print - A4

HP_Smart_W10_Border_Print_A4_1

++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"