HP 2620 Printer- Very Unique Issue

[Copenhagen2017]

Hi, 

I am facing a very unique issue with respect to getting connected to HP 2620 Desk Jet Printer. 

- Printer has good ink levels but its not able to print test pages. As its not able to print test pages so I dont have any way of knowing IP address of the printer. 

- Main issues is I am not able to connect to the printer via Direct Wifi/WPS (Although it shows "Direct-2E-HP DeskJet 2600" as available in Wifi list) or USB. It connected via USB cable once but now keeps on showing offline. I have tried on & off & many available tricks online already but nothing seems to work. 

- I am not using router but Mobile Hotspot as Wifi connection

- I installed/ reinstalled software/ driver etc. 

-Since the printer doesnt print despite having 75% ink available, I am finding it extremely difficult to find a solution

- Can someone advise on if I can find printer's IP address by product serial number/ any other product information? 

- How can I solve my no printing despite having good ink issue?

you help would be highly appreciated

[The_Fossette]

@Copenhagen2017

I reviewed your post and I understand that you are facing issues connecting the printer using Wi-Fi direct.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/hk-en/document/ish_1841315-1637332-16

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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