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‎06-20-2020 10:14 AM

HP Recommended
Product: HP 500ps wide format plotter
Operating System: Microsoft Windows 10 (64-bit)

Just want to put this out that my old but reliable HP500PS plotter recently started crashing AutoCad and wouldn't plot PDF files.  After much frustration and trying a range of drivers, I found out the culprit was Windows 10 Update KB4560960, installed on my computer June 11, 2020.   I deleted the update, reinstalled my old driver and all works fine.  I deleted the update by going to Control Panel>Update and Security>View Update History (near bottom of right side panel)>Uninstall  Updates (at top of new page right below "View Update History").   I hope this helps someone avoid the frustration I went through.  

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