HP 6055e Printer

[Heather172]

I recently obtained a HP 6055e priner but I contine tto have paperjams. The jam seem to happen on the left sie with a tear, Hany suggestions

[Elohi_NR]

Hi @Heather172,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the paper jams. 

This could be a hardware issue. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

• 
  Automatically clear the jam
• Paper jams can be real or false. The printer might report a paper jam even when there is no jam.
• On the printer control panel, press the Cancel button to automatically clear the paper jam.
•  
• Clear jammed paper from the printer
• Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Click here for the remaining steps 

Reset the printer

• Reset the printer to recover from printer errors or failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.