• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎08-24-2026 01:36 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 3301cdw
Operating System: macOS 15.0 Sequoia

HP App incorrectly identifies 3301cdw as generic 3301

I have an HP Color LaserJet Pro MFP 3301cdw, product 74T92F, serial VND3L05867.

HP Support and my HP account correctly identify this serial number as an HP Color LaserJet Pro MFP 3301cdw. However, the current HP app for macOS identifies the connected printer as “HP Color LaserJet Pro MFP 3301,” reports product 74T92A, and displays incorrect generic printer artwork.

I have already reinstalled the HP app, removed and re-added the printer, recreated the macOS printer queue, and verified the HP account record. Printing, scanning, and network connectivity all work normally.

Could an HP moderator please escalate this as a possible HP app device-catalog/model-mapping issue?

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->