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‎07-04-2020 09:42 AM

HP Recommended
Product: Envy Photo 6255
Operating System: Microsoft Windows 10 (32-bit)

The ink cartridges keep on slamming into the side of the printer, and a "carriage jam" message keeps appearing.  I've tried all of the fixes I can find online, but nothing has fixed it.  It's only 1.5 years old and has been working fine until yesterday.  

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-06-2020 12:54 PM

HP Recommended

@upsgaljenks, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎07-06-2020 12:54 PM

HP Recommended

@upsgaljenks, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎07-06-2020 02:04 PM

HP Recommended

Thank you.  I've realized that this printer has probably seen its last days of printing.  I re-tried the steps and not only did they not work, the machine began making beeping noises, a blue light was flashing on the front, and the sounds coming from the machine when it did move got worse.  

 

I've ordered another model, the 7155, and it takes the same ink cartridges, so I'm hoping this lasts a lot longer.  

1 person found this reply helpful
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