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HP Recommended
HP LaserJet Pro MFP M28w
Microsoft Windows 11

Hi! Can you please tell me how to factory reset / reset admin password for the "HP LaserJet Pro MFP M28w". I am not talking about Wifi Passwords, but the admin password I set to change system settings via the Web Interface of the printer. Thanks lots!

1 REPLY 1
HP Recommended

@Torbi909 

Hello,

Try the following solution to reset the printer to the factory default settings:

  1. Open the HP Printer Assistant application. On the Windows desktop double click on the icon of your printer "HP LaserJet MFP M28-M31".
  2. Click on the Print & Scan tab, and then Print.
  3. Click on HP Device Toolbox.
  4. Click on the System tab, and then click on Service.
  5. Click on Restore defaults, and then OK.

 

If the issue continue, you will need to follow the instructions below to reset printer:

  1. Turn the printer off.
  2. Press and hold down the Down Arrow and the Cancel buttons.
  3. Hold the buttons when you turn on the printer.
  4. When the Attention light turns on, release the Down Arrow and the Cancel buttons.
    NOTE: It takes about 60 seconds before initialization process begins.
  5. The initialization starts.
  6. When the initialization completes, the printer enters the generic printer mode.

I remain at your disposal in case of need.

Best regards,:Wink:



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