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‎03-09-2022 06:56 PM - last edited on ‎03-10-2022 10:36 AM by Retired

HP Recommended
Product: HP LaserJet Pro P1102w Printer
Operating System: Chrome OS

Existing printer works from most devices. 

Can print without an issue from Mac OS, IOS and Windows. All without an issue.

Cannot print from Chrome OS.

On HP Web Services Tab. Click "Enable" to accept Terms of Use and enable HP Web Services.

Returns: Connection error. Check Internet connection. 


Steps taken to repair.

  • Set DNS to google, 8.8.8.8 & 8.8.4.4
  • Download and run HP Scan and print doctor for windows. Firmware has been updated.
  • restore factory defaults
  • repeat steps 1-2 above after restoring defaults. including firmware update.

Link at bottom of web services tab. "Go to the HP ePrintCenter Web site for more information and specific terms and conditions: [3rd Party Link Removed]" fails in safari, Chrome and Bing browsers 

Error returned:

Safari can’t open the page

 

Looking to be able to print to this printer from Chromebook. Only assuming that the reason we cannot print may relate to the HP ePrint web services, 

 

Any suggestions would be appreciated. 

Category:
1 person had the same question
21 REPLIES 21

‎03-12-2022 10:00 AM

HP Recommended

none

Was this reply helpful? Yes No

‎03-15-2022 06:49 AM

HP Recommended

@jtkinsella

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Were you able to print from Chrome OS earlier?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎03-18-2022 07:42 AM

HP Recommended

I have the same problem. Earlier (tested last time about a year ago) it worked somehow @ android.

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‎03-18-2022 04:59 PM

HP Recommended

yes. It used to work 9 months ago but will not work now.

prints from all other devices but not from 2  different chrome books.

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‎03-22-2022 05:22 AM

HP Recommended

@Eisbaer2 @jtkinsella

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!

 


I am an HP Employee

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‎03-22-2022 05:50 AM

HP Recommended

As mentioned in the first post I also have a HP Laserjet P1102W

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‎03-22-2022 02:56 PM

HP Recommended

Do you get any error message?


I am an HP Employee

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‎03-22-2022 03:20 PM

HP Recommended

I have exactly the same problem as mentioned in the first post.

 

Maybe the P1102W has the same problem as the printers mentioned here (German, sorry):

 

https://support.hp.com/de-de/document/ish_3761881-3598344-16

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‎03-22-2022 07:52 PM

HP Recommended

hello and thank you for the response 

We have a n HP laserjet P1102W.

Thank you

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