HP Officejet 250 Mobile All-In-One

[DMoAtSavills]

I cannot print from my work laptop.  Prior to my job upgrading to Windows 10 on my ThinkPad, I had no issues.  Now, I get a "Driver Unavailable" message.  I have spent countless hours on the phone with IT, troubleshooting on my own, etc. to no avail.  I used to love my printer and its mobility - now I almost cannot stand the sight of my printer for the hours of my life wasted.  I will never get them back, and I still cannot print anything!  Yet, during the print page test, I can print "internally" which means my printer functions correctly - the issue is with the drivers and functionality of the software on my laptop?  Will I ever love my printer again?  Somebody help us!

[sandytechy20]

@DMoAtSavills

Welcome to the HP support community.

I understand that you are getting "Driver Unavailable" error, I am glad to assist you.

This seems to be a driver issue.

Did you uninstall the printer driver from the root level before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.