• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Officejet J4680 All-in-One Printer
Microsoft Windows 11

My computer isn't detecting this printer eventhough it is in Device Manager under Other Devices (connected using USB cable).  Running diagnostics  Doctor finds the printer and tells me I need to install the installation software for functionality.  But i can't find the installation software anywhere.  The Dr only links me to MSoft's packaged software to set the printer up which does not detect the printer.  Tried manually adding without success 

 

Can anyone please help

 

1 REPLY 1
HP Recommended

@Damo6 

Hello,

HP retires drivers and support for products that are 10 years old or more since they were released.
Unfortunately, HP no longer provides drivers for this printer.

Please use the HP Officejet J4600 Printer series Full Software and Drivers to install the printer.

Right-click on OJ_AIO_J4600_Full_Win_WW_140_408-4.exe, then on Run as administrator, and then click Yes. Follow the instructions to install your printer.

Concerning HP Solution Center, go to HP Solution Center doesn't open.
For the maintenance of your printer, please use HP Print and Scan Doctor.

  1. Open the HPPSdr.exe.
  2. In the HP Print and Scan Doctor app, click on Start.
  3. Select your printer, then click on Next.
  4. Wait for HP Print and Scan Doctor to load the information from your printer.
  5. Click on the Printer menu, then on Printer Services....

You want to make a shortcut on the Windows desktop of the HP Scan application, do the following:

  1. Please go to the following path:
    • C:\Program Files (x86)\HP\Digital Imaging\bin
  2. Right click on hpiscnapp.exe, then click on Show more options, and then on Create shortcut.

Otherwise, try the HP Smart App.

 

You may be able to scan using HP Scan Extended!


It will be installed under Start > All Programs > HP:

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/p/hp-scan-and-capture/9wzdncrfhwl0?rtc=1&activetab=pivot:overviewtab
For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206

 

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.