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‎02-13-2019 08:41 AM

HP Recommended
Product: HP OFFICEJET PRO 6968

My printer is only 6 months old worked fine until the printer said there was a paperjam there was no jam .Now i get error code 0X610004A on the printer and i cannot do anything

22 people had the same question
4 REPLIES 4

‎02-13-2019 11:14 AM

HP Recommended

Please help

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‎02-14-2019 12:24 PM

HP Recommended

@allanrx20

 

Welcome to HP Support Community
 

Please follow the instructions in Steps 1 & 2 from this Link: https://support.hp.com/in-en/document/c05079673 to check for Paper jam

 

Then perform a printer reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 
Next update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6960-all-in-one-printer-series/828...

 

Keep me posted how it goes and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎02-21-2019 10:41 AM

HP Recommended

thank you for responding .That did not work i have done every troubleshooting steps nothing  . The printer needs to be serviced

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‎02-21-2019 04:05 PM

HP Recommended

@allanrx20

 

Please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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