HP - Printer - 20.80.3.9568 update does not install. Install error - 0x800f020b

[Roy44_-]

HP 8020 jet pro will not update software.

[Raj_05]

Hi @Roy44_-,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering an error (0x800f020b) while trying to update your HP printer software (version 20.80.3.9568), there are a few steps you can take to troubleshoot and resolve the issue. Here are some general suggestions.

• Check System Requirements: Ensure that your system meets the minimum requirements for the update. Make sure your operating system is supported, and there are no conflicting software or drivers.
• Internet Connection: Ensure that your computer has a stable internet connection. Sometimes, update failures can occur due to a poor or unstable connection.
• Antivirus and Firewall: Temporarily disable your antivirus and firewall before attempting the update. Sometimes, security software can interfere with the installation process.
• Update Windows: Make sure that your Windows operating system is up-to-date. Some updates may rely on system updates to be successfully installed.
• Clean Boot: Perform a clean boot on your computer to eliminate potential conflicts with other software. This can help identify if any third-party applications are causing the update failure.
• Check HP Support: Visit the official HP support website and check if there are any specific instructions or updates related to the installation issue you're facing. There might be a workaround or a specific update that addresses the problem.
• Manually Download and Install: If the automatic update is not working, try manually downloading the update from the HP support website and installing it. This involves downloading the latest software package for your printer model and running the installer.

Remember to back up your important data before making significant changes to your system, and proceed with caution when modifying system settings.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Roy44_-]

I did all of that except the clean boot as I am concerned of messing up the pc even more. The update still fails. Thanks

[Raj_05]

Hi @Roy44_-,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Roy44_-]

I was on this support site and I think a hacker contacted me. I've tried to download the hp smart app and it says error on their end. I really think the update is messed up?

[abesam]

I also have the same issue when Windows 10 performs its feature and various other updates (see attached) that the HP driver fails to update.

[Roy44_-]

https://support.hp.com/us-en/document/ish_9789990-9799550-16

[Roy44_-]

I don't think microsoft really cares about this ongoing problem. 

[Irfan_06]

Hi @Roy44_-,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the Windows updates on your laptop and the issue persists even after following the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Ensign95]

Hello, I have the same problem with my printer