HP - Printer - 20.80.3.9568 update does not install. Install error - 0x800f020b

[Nal_NR]

Hi @Ensign95,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Ensign95]

Hi, the printer is an HP LaserJet MFP M28w

The PC has Windows 11 Home version 23H2

[Irfan_06]

Hi @Roy44_-,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is related to installing an update on windows.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, May I know from where are you trying to install the above shared update?( On the printer standalone or on the windows 11 device)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Magnus_B]

I got the same error, 0x800f020b when Windows Update was trying to install "HP - Printer - 20.80.3.9568".

According to "Windows Update Catalog" that particular update is for "HP DeskJet 3630 series", I have a "HP LaserJet 3030" only:

https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=81e65d8c-a8d8-4b8d-8466-7b55...

The way I see it, the installer does what it's supposed to, reject installation for non-existent hardware. The issue is that I get this update at all, I should not have it, it is not designed for my hardware. The fault lies with Microsoft / HP.

Running "wushowhide.diagcab" and hide the faulty update solved it for me:

http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

ref:

Install Error - 0x800f020b (HP - Printer - 20.80.3.9568) - Microsoft Community

[Sneha_01]

Hi @Magnus_B

Welcome to the HP Support Community

I understand you are getting an error message  0x800f020b on your Hp printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware : Click Here

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating the learnprinter firmware.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!