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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2022 02:09 PM

HP Recommended
Product: HP Laser Jet Pro M283fdw
Operating System: Microsoft Windows 10 (64-bit)

My company has our users working remotely from home, our company computer policy blocks all use of the Microsoft Store. Most of our users have purchased HP Printers for their homes to use in their offices. Unfortunately I am unable to find an HP Smart .exe file to run updates on the users printers. So i am looking here to see if there is a different location besides an app store to download the HP Smart App and all of its many updates.

Category:
2 REPLIES 2

‎03-07-2022 02:34 PM

HP Recommended

There are various installations on support.hp.com

 

https://support.hp.com/ca-en/drivers/selfservice/hp-color-laserjet-pro-m282-m285-multifunction-print...

 

 

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‎03-07-2022 11:50 PM

HP Recommended

Hi @Tourchettej,

generally, the Printer Full Software Solution would be the required solution to get full print and scan capabilities

https://ftp.hp.com/pub/softlib/software13/printers/LJ/M282-M285/Full_Webpack-44.9.2760-LJM282-M285_U...

 

Be aware that you need full administration rights on the computer to install its software, also if you may connect to a VPN be sure to disconnect from any VPN connection prior of trying to install and use the printer with a network connection.

 

Shlomi



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