HP Smart App Not Working -- Hung?

[mdavis3345]

I have been able to use HP Smart App on my Windows 11 hp computer no problem (with my new printer HP Smart Tank 7301) until today.  The HP Smart App has just opened but not gotten me to the normal dashboard. It's hung on the blue screen that shows the HP Smart logo. I have tried uninstalling and reinstalling, restarting the computer. I'm not sure what else to try. Any ideas?This is what HP Smart application is hung on when I try to open and scan/etc

[Dragon-Fur]

@mdavis3345 

Welcome to the HP User Community.

The current HP Smart - Windows - version at this writing:

137.1.291.0

The Windows / Microsoft Store will usually keep your application updated.

Side Bar

If you are not sure when the application last updated, Open Microsoft Store > Open your Library > check apps

Already tried,

Uninstall the app from Settings > Apps > Apps and Features > Restart the computer and sign in

Get and install a new copy of the application from Microsoft Store

There are a couple of places where the data for the app is stored.

One of the locations is in the WindowsApps folder (normally protected by the File System against user entry)

Another location is in your AppData folder hierarchy

What does that mean?

Just FYI.

If the issue is a new one,

If you are not running on a VPN,

If other troubleshooting you have tried has not helped (for example, Restart everything, including router),

If you have not already done so,

Try / Consider

Settings > Apps > Apps and Features

Scroll / find  HP Smart > Right-Click on app (or Windows 11 > click on three vertical dots)

Advanced > Scroll down > Section Reset

In Section, Select Reset

"If this app still isn't working right, reset it.  The app's data will be deleted."

Restart the computer and log in

Complete the setup for the printer

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

===================================================

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Smart Tank 7301 All-in-One 

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