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‎05-22-2021 03:02 PM

HP Recommended
Product: HP Smart App
Operating System: macOS 10.15 Catalina

My HP Smart app has mysteriously stopped working on my MacBook Air with Catalina OS.  The app will launch but I get a blue circle briefly before it closes.   I have deleted the app, deleted the HP Smart library folders, run the Mac disk utility and reinstalled the app several times but none of these options resolves the issue

Category:
1 REPLY 1

‎05-25-2021 04:27 AM

HP Recommended

@JatWilson, Welcome to the HP Support Community!

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Did you install the HP Smart app from the App Store?

Check for any updates in the App Store for the app. The latest version is 12.7.1

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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