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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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drew7082
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HP Smart App won't launch- stuck loading

HP Recommended
Deskjet 2755
Microsoft Windows 10 (64-bit)

I recently got an HP Deskjet 2755 which requires the use of the HP smart app over the network to scan documents. Whenever I try to open the HP smart app, I get stuck in an infinite loading screen and the app never launches, even after waiting hours. Sometimes, it will start up after about 20 minutes, only to tell me that my printer is offline despite the printer being powered on and the network light active. If I want to scan a document, I have to delete and reinstall the HP smart app, set up my printer as if it is brand new, and it will function that one time before going back to the same issues if I ever want to use it again. I have run the HP scan & print doctor software multiple times, and it claimed to fix issues, but I still cannot use the HP smart app. What else could be causing this problem?

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @drew7082,

 

I'd like to help!

 

Try the below suggestions-

 

1)Uninstall HP Smart 

 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

 

If you are accessing Windows 10, then these steps are for you.

  1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
  2. Tap on the “Check for updates” option.
  3. After clicking on that option, Windows will install the updates automatically.
  4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

4)Reinstall HP Smart from APP store.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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