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‎10-01-2021 02:23 AM - edited ‎10-01-2021 02:29 AM

HP Recommended
Product: DeskJet 2710
Operating System: Microsoft Windows 10 (64-bit)

The HP smart crashes on startup on my new Dell laptop. OS is Win10 64 bit. All security updates are installed. Tried to reinstall the app and it didn't help.

 

From the EventViewer:

Faulting application name: HP.Smart.exe, version: 131.1.242.0, time stamp: 0x614d2470
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc000027b
Fault offset: 0x000000000010bd5c
Faulting process id: 0x1f54
Faulting application start time: 0x01d7b69e16f53403
Faulting application path: C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_131.1.242.0_x64__v10z8vjag6ke6\HP.Smart.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 14962ef8-9934-4b62-b4b4-46c33ea51f3e
Faulting package full name: AD2F1837.HPPrinterControl_131.1.242.0_x64__v10z8vjag6ke6
Faulting package-relative application ID: AD2F1837.HPPrinterControl

 

Talia

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