HP Smart app keeps crashing MacOS Monterrey 12.2.1

[roddyStan]

Hi, this app used to work fine and now it crashes every time I try to scan. I have deleted it, reinstalled etc, but always the same.

HP OfficeJet Pro 9015 All-in-One Printer

[Kumar0307]

@roddyStan, Welcome to the HP Support Community! I’m here to help.

I see that the HP Smart app is not working properly. Did you download the app from the App Store?

Make sure the app is up to date.

Go to App Store to check for pending updates.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

If the issue persists, use HP Easy Scan app from the App Store to scan. Check if this helps.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[KateG78]

Hi, I did everything you suggested and the app keeps crashing! It's completely useless and a huge waste of time. for trying to get work done. Any other suggestions please? I'm on a Mac with the latest Monteray software. 

Kind Regards,

Kate 

[roddyStan]

HP Smart was downloaded per printer instructions – has worked fine, until now stopped working. Mac and all apps are up to date. I tried to install firmware as you recommended but got error messages. App says printer firmware is up to date. App still does not work, crashes repeatedly. Have deleted and reinstalled. Doesn't work.

[Kumar0307]

@KateG78, @roddyStan

I understand the issue persists with the HP Smart app. Did you try reinstalling the app from the App Store as a last resort?

Did you try using the HP Easy Scan app as an alternative for the time being?
 

Keep me posted.

[JackH67]

I was having the same issue.   Tried all the recommended remedies with no luck.

I uninstalled the HP Smart app....used the HP Easy scan app (successfully) but couldn't change some settings.  Once I  reinstalled the HP Smart app it worked fine.   Can't imagine what that managed to reset but back up and running with Smart scan.  

[Dominic619]

This link you sent does not take us to the drivers (Click here to download and install the latest printer firmware from your Mac.)

[Dominic619]

I'm having the same issues and am using a MAC and no none of your solutions work and yes I tried 3 times removing the app and reinstalling. The driver updates are useless as your links do not take us anywhere to update any drivers. The support for MAC is ridiculous, this issue has been happening for months and there is nowhere online where I can see any fix options or anything from you that has anything to do with the issue.  

[Jay_G24]

Hi @Dominic619,

Welcome to the HP Support Community

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

[Dominic619]

Laser Jet Pro MFP M29w