• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎01-14-2026 01:10 PM - edited ‎01-14-2026 01:14 PM

HP Recommended

[I  am unable to get support from HP (HP support sites send me in circles and won't provide an HP phone number, a live chat, or even an email address.    Instead, HP sends me to  a "user community" to solve my HP issue.    It's like a car dealer sending me to other drivers if the car I bought from them won't run).

 

My Issue:   HP Print and Scan Doctor has been banned by HP.  They tell us to use HP Smart, instead.    I can't.  HP Smart won't detect my  HP LasetJet 1020 printer (attached via USB).     And I can't  manually add it as one of my printers.

 

(I used  Microsoft Win 11 software on my HP laptop to install the driver, since HP software was unable to install it).   So I can use the 1020 to print.  

 

When I log into HP.com, that software does list my two HP laptops and my HP printers, including the LaserJet 1020, so stymied why HP "NotSoSmart" software won't recognize my HP 1020.

Reply
1 REPLY 1

‎01-14-2026 06:39 PM

HP Recommended

If your printer is out of warranty, the avenue you must follow to receive telephone support is to subscribe to HP's Smart Friend service.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.