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Locked

‎01-19-2022 11:22 AM

HP Recommended
Product: HP OfficeJet Pro 8024 All-in-One Printer

HP should release firmware with Dynamic Security disabled

 

Or at the least an option to switch it off

 

My Firmware was updated by HP without my permission, and now my printer is a brick.

 

It looks like there is a lawsuit about this kind of behaviour:

A proposed class action claims HP, Inc. has transmitted firmware updates to its printers that block customers from using third-party ink and toner cartridges and force them to buy more expensive HP-branded supplies.

According to the 25-page lawsuit, the firmware updates essentially “act as malware” by adding, deleting or altering the printers’ code to render competitors’ products incompatible with HP printers. Per the case, the firmware update, or at least the portion that blocks the use of third-party cartridges, “serves no legitimate business purpose” and blindsides customers who were never warned that the update would strip them of their ability to buy less expensive supplies for their printers.

Category:
2 people had the same question
7 REPLIES 7

‎01-29-2022 07:34 AM

HP Recommended

Can anyone help with this?

I'm still waiting on a reply from HP

Please post here to get HP to take notice

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‎01-29-2022 10:27 AM

HP Recommended

Did you purchase an 8024 or an 8024E?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-29-2022 11:51 AM

HP Recommended

Hi Repairatrooper

 

It's an OfficeJet Pro 8024

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‎01-29-2022 11:52 AM

HP Recommended

Hi Repairatrooper

 

Can you help with the firmware?

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‎01-29-2022 02:17 PM

HP Recommended

I work in the Enterprise field and support Laserjet, Pagewide and Designjet products but not Officejet products. On many products if you can find either the .RFU file for the old firmware or the old version of the update utility (which you can extract a .FUL files from) you can force the old firmware. With a .FUL file you can often copy the file to a USB stick and then insert into the front USB port on the printer. The .RFU is applied using a command through the command line window in Windows 7 or 10.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-30-2022 06:43 AM

HP Recommended

Hi Repairatrooper

 

Many thanks for your input.

 

Where can I find the .RFU / .FUL files? 

Do you know anyone who supports the OfficeJet Pro?

 

Also, the OfficeJet pro 8024 does not have a front USB port

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‎02-09-2022 06:38 AM

HP Recommended

Hi Repairatrooper

 

Are you able to help?

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