HP smart app keeps asking to sign in but does not let you sign in?

[TheLoneRanger1]

Hi, Apologies for the delay in replying! You were too quick for me! My printer is HP Envy 4520.

[Betty0610]

What's the version of HP Smart installed?

[TheLoneRanger1]

Version 13.6.0(571)

[TheLoneRanger1]

Hi,

Everything seems to have gone rather quiet since I provided the version number a few days ago. Is it too early to check if it is being looked at?

Best Regards

Dave

[Betty0610]

Root level uninstall : please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store

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[TheLoneRanger1]

I'm having trouble with the Root level uninstall. The path doesn't seem to exist on my machine. 

[Betty0610]

I recommend you to contact the HP Support Team regarding this as they can remotely access your Computer and help you with this.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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Thanks!

Have a great day!