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‎03-08-2021 12:19 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

HP200897 (HP ENVY 4520 series) Printing Preferences

 

Function address Oxddca9129 caused a protection fault. (exception code Oxe06d7363) The application property sheet page(s) may not function properly.

 

1 REPLY 1

‎03-11-2021 04:21 AM

HP Recommended

@BMcC2, Welcome to the HP Support Community!

 

I understand you are not able to print. To assist you better,

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

 

Let us try these steps:

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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