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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP ENVY 4524 All-in-One Printer
Microsoft Windows XP

Hi, can anyone help?  I recently had a new router installed.  My laptop connects to wifi and so does my printer (HP Envy 4520) yet I cannot print.  I printed off the wireless network test results and it told me that 'more than one access point/wireless router has been found that matches your wireless network name (SSID)' and to avoid this I should change the wireless network name.  How do I do that?  There are 11 network discovered on the 802.11 list and my new SSID appears 5 times with 4 different BSSID numbers!  Please help!  Thank you.

 

1 REPLY 1
HP Recommended

Hi@Gilli1,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are looking to change the wireless network name on the HP ENVY 4524 All-In-One Printer.

 

I have a few recommendations 

 

Click the Utilities tab. Click Printer Setup & Software, and then click Reconfigure Wireless Settings. Follow the instructions to change the wireless settings.

 

  1. Push the "Wireless" button on the control panel. Press the down-arrow button to select "Wireless Setup Wizard."
  2. Push "OK" to view the list of available networks. Select "Enter New Network Name (SSID)" and then press "OK."
  3. Use the on-screen keyboard to enter the SSID. Select "Done" and then press "OK."

Hope this helps! Keep me posted. 

 

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