• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-03-2022 08:01 PM

HP Recommended
Product: MFP M281cdw
Operating System: Microsoft Windows 10 (64-bit)

HP Installed a new driver that disables none genuine HP laser cartridges.  All were working fine, now they are not.  I've followed all the instructions for disabling the cartridge protection, but still doesn't work.  Been using HP for over 20 years, very disappointed the company has sunk to this level.  Will by a competitor's printer before I get strong armed into using HP genuine cartridges.  That goes for my business as well.  No coming back if I leave. 

 

Need instructions that fix the problem or the previous driver

 

Don't want to hear about HP genuine provide the best performance either

Category:
1 REPLY 1

‎01-03-2022 09:01 PM

HP Recommended

Depending on what components were upgraded a downgrade is not a 100 percent guarantee fix. You need to find the old update executable file, open it with 7ZIP and extract the .ful2 file from it. Copy that file to a USB stick and then insert the stick into the usb slot on the printer. Most printers will recognize the presence of the file and prompt to upgrade/downgrade or you may need to reboot the printer to get it to happen. 

 

No defense of HP, but EVERY vendor does their best to ensure customer's buy OEM cartridges.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.