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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
simonapsey
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Hp smart app will not upgrade

HP Recommended
HP 2600 all in one
Microsoft Windows 10 (64-bit)

Tried to run HP smart app on my windows 10 desktop today but says it needs upgrade. after clicking link to microsoft store the upgrade wont download and is just hanging, am able to download other apps from MS store so that's not the problem. Have read that others are having same problem, really infuriating as app wont work unless i upgrade

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ShlomiL
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Hi,

What is your Windows version? this might be crucial for such a problem:

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

 

Shlomi



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simonapsey
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windows 10  home edition 64 bit

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Dragon-Fur
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@simonapsey 

 

What is the version / build of your Windows 10 OS?

 

Example

 

Settings > System > About

Under Windows Specifications

What is the "OS Build"??

 

Example

Edition                  Windows 10 Pro

Version                 20H2

Installed on         11/7/2020

OS build                19042.868

 

==============================================

 

HP Smart requires

  • OS Minimum:  Windows 10 version 17134.0 (1803) or higher, Windows 8.1

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

 

Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation