• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-06-2022 10:13 AM

HP Recommended
Product: LaserJet Enterprise MFP M631dn

I was scanning some documents and a paper stuck, I got the error: 49.38.03, remove the paper but the error continues, disconnect the power and network cable for 24 hours but the error persists, what can I do?

1 REPLY 1

‎01-06-2022 10:54 AM

HP Recommended

It is possible that a chain of events resulted in a corrupted firmware. You best first course of action is to go to support.hp.com and search for the firmware for your printer. Download the firmware readme file and follow the instructions on updating firmware from the preboot menu. In the preboot menu there is also some diagnostics utilities that you can use to confirm that the harddrive in the device is in good working order. Note that in the diagnostics there is a hard disk test and an EMMC test. As this unit does not use an Emmc drive it will fail.  I have had a couple of device fail recently with a 49 error and restoring the firmware worked short term but in the end it turned out to be a bad harddrive.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.