I can print from Google Drive on my cell phone, but not from my laptop.

[Carmen86]

The documents I try to print stay in the queue, but never actually print.  It's not hooked up with the USB cable, I can't find it.  I figured it was wireless since I am able to print from my cell phone.  Do I need that cable, or is it something else? 

[A4Apollo]

Hi! @Carmen86, Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand you have issues printing from your printer and the print job gets stuck in the print queue.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you tried printing from a different application?

Please share the printer model name to assist you better.

Try the steps recommended below.

1. Make sure the power cord is firmly connected to the printer, the wall outlet, and the power adaptor if your printer came with one.

   

2. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Power button to turn on the printer.

   NOTE: If the printer is not receiving electrical power, connect it to another power outlet.

3. Turn off the printer.
4. Disconnect the power cord from the rear of the printer.
5. Unplug the power cord from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord back into the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. If the printer does not turn on by itself, press the Power button to turn on the printer.
10. Try using your printer again.

Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually.
If you have any work open in the software you printing from, save your work. Your current print jobs will be lost and will need to be printed again later.
Click on Start menu to open search or press +S on your keyboard.
Type services.msc in the search box and press the enter key
Select Print Spooler from the services list.
Click Restart the service or click the restart button.
Try printing again

If the copy is working fine try the steps recommended below try the steps recommended below.

Try uninstalling the printer software from the root level and install the full feature printer software and check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link. Click Here

Also, you can try installing windows built-in drivers and check if it helps.

Update the printer drivers using windows built-in drivers. Click Here

If the issue still persists try running print and scan doctor on your PC.

Refer this article to know more information about using print and scan doctor. Click Here

Refer this guided troubleshoot to further troubleshoot print job stuck in the print queue. Click Here

Let me know if this helps!

Have a wonderful day ahead! 🙂

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