I can't install the HP Smart app for my PC (Windows).

[Dodo27]

I can't install the HP Smart app for my PC (Windows). I've followed the link from HP to  https://apps.microsoft.com/store/detail/hp-smart/9WZDNCRFHWLH?hl=en-gb&gl=GB but every time I hit the Get in store app button, nothing happens. And I've hit the Install HP Smart button at https://123.hp.com/gb/en/devices/dj2132 - but again nothing happens 😞

I'm trying to reconnect my HP DeskJet 2132 printer to my PC, but without the app I'm stymied.

Can anyone please help?

[Dragon-Fur]

@Dodo27 

Welcome to the HP User Community.

Your printer does not support Wireless.

I've read that HP Smart might work using USB - I've never seen it actually do so.

The printer works using a USB printer cable connected from the printer to the computer.

USB printing cables are available from many online merchants.

Printer Specifications for HP DeskJet 1110, 2130 Printers

What to do?

Install and use the Full Feature Software / Full Driver printer software.

The full driver printer software supports print and scan (HP Scan)

Full Feature Software - Installation package - Information and Download

HP DeskJet 2130 series Print and Scan Driver and Accessories 

Need help?

Scroll down the page to Related Videos - find and watch the Video:

Installing an HP Printer in Windows Using a USB Cable

Basic Instructions - Install the Full Feature Software / Full Driver printer software

NOTE:  Ignore mention of VPN and "Easy Start"

Preparation

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Check:  After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If found, Right-Click on the printer and "Remove"

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP DeskJet 2132 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

[BodBody]

Hi I have a Photosmart B209A I cannot get it on the my network and the App shows up but states" something went wrong, please try again". Please help