I can't print through pc after i updated from windows xp to windows7 but can scan through printer.

[mohsinbhat007]

I can't print through pc after i updated from windows xp to windows7 but can scan through printer. HP PSC 1410

[atharva_gp]

@mohsinbhat007,

Thank you for reaching out to the HP Support community!

Let's try uninstalling and re-installing the printer driver. This might fix the issue.

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again and check if you can print.

If the issue persists, try to run the HP Print and Scan Doctor.

HP Print and Scan Doctor is a diagnostic utility that is used to identify printing and scanning issues automatically.

• Download HP Print and Scan Doctor from this link
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Click Fix Printing and follow the on-screen instructions and complete the diagnostics
• Try to print again

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[mohsinbhat007]

Printer shows disconnected but it scans through hp software still

[atharva_gp · Accepted solution]

 @mohsinbhat007,

Have you tried re-installing the printer drivers?

Let's perform a Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Disconnect the USB. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Connect the Printer USB cable to a different USB port on your PC.
• Try to print and scan
• If the issue persists, proceed to the next step

Remove and Re-add the printer from your PC.

• Go to Control Panel > Devices and Printers
• Right click on the printer and check if there is an option called "Use printer offline"
  • If the option is available, make sure it is unchecked
  • If the option is not available, right click on the printer and select remove device/printer
  • Click on add a printer
  • Select Add a Local Printer
  • Select 'Use an existing port' option and select LPT1 Printer port from the drop-down menu
  • Click next
  • Select your printer model and click next
  • Follow the on-screen instructions and completed the setup
  • Again, under Devices and Printers, right click on the printer and select printer properties
  • Select Ports Tab
  • Change the Port type from LPT to USB
  • Click on apply and OK
  • Check if you can print/scan

Let me know what happens.