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A7F64A

There are no error messages. Have changed ink cartridge’s. Cleaned printerhead. Not sure if I need to replace printerhead but not sure that would resolve the issue? 

1 REPLY 1
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@TraceyQ

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Use an automated tool to align the printhead.

  1. Load plain white paper into the tray.

  2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

  3. Swipe the display to scroll to Tools, and then touch Tools.

  4. Touch Align Printhead.

  5. After the printer prints the alignment page, touch OK, and then recycle or discard the alignment page.

  6. Print another Print Quality Diagnostic Page to see if the issue is resolved.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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