I want to change my country of purchase (France) to UK but cant connect wirelessly. Envy 4527

[TonyNP]

HP Envy 4527 can't connect to HP after moving country. I'm trying to start again and bought non Instant cartridges in UK as advised but get a message that they are non Instant, and it still says...

'This printer is enrolled in the HP Instant Ink program.' 

It was in France, but I moved back to the UK.  It doesn't work in the UK now, and I can't confirm my old account because the French phone number and email address I used are no more!)

'Settings have been been saved successfully. However, Communication between browser and printer has been lost.'

'Failed to unpack CAB'

I would love to re apply for Instant ink, but so far everything I've tried ends up with 'lack of communication or 'do.' 

HELP ME, I'M DROWNING!

[sandytechy20]

@TonyNP

Welcome to the HP support community.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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Cheers.