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‎08-03-2020 12:49 PM

HP Recommended

HP Officejet Pro 8610. I get error "Printhead missing or failed" since I update to most recent firmware. I want to reinstall the firmware but it refuses saying the firmware is up to date. Or I would like to reinstall the prior version.

3 REPLIES 3

‎08-05-2020 02:13 PM

HP Recommended

@clodbuster

 

Welcome to the HP Support Community.

 

Unfortunately that isn't possible.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎08-06-2020 12:30 PM

HP Recommended

Sorry, but the link you provided gives the following error:

 

400 Bad Request
Request Header Or Cookie Too Large
nginx/1.14.2
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‎08-07-2020 02:55 PM

HP Recommended

@clodbuster

 

Thanks for replying!

 

The link is not broken, try again with a different browser and also check your network.

 

Link- https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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