IOS devices will not print via airprint

[edrooch]

My IOS devices will not print. They say the printer is offline. I can print fine from my Mac wirelessly the IOS is 10.3.1.

[sandytechy20 · Accepted solution]

@edrooch

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting printer offline issue on HP Envy 5540 printer. I would like to help you out with this issue today.

• Check connection between the printer and the Mac.
• Reset the printer.
• Remove multiple printers from the printer list.
• Delete the existing print queue and add the printer.
• Reset the printing system.

Click here and follow the document to perform above mentioned troubleshooting steps.

Let me know how it goes.

Cheers.

[edrooch]

Thank you. I did a hard reset of the printer and it works fine now.

Bests

[Jeet_singh]

Hi @edrooch,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

Regards,