• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎10-19-2026 06:55 AM

HP Recommended
Operating System: macOS 15.0 Sequoia

Indesign 2025- smart stream designer shortcuts

My designer shortcut wont work 

I have restarted the app and the computer

Screenshot 2026-10-19 at 8.05.22 AM.png

 Shows up blank and wont let me log in or out

 

 

 

Category:
Reply
1 REPLY 1

‎10-20-2026 11:39 AM

HP Recommended

Hi @Mizsy,

Welcome to the HP Support Community.

Thank you for sharing the screenshot. We can see that the Designer Shortcuts panel in InDesign 2025 opens blank and does not allow you to sign in or sign out.

To help us check this further, please confirm:

  • Which HP application or plug-in are you using with InDesign 2025? Is it HP SmartStream Designer, HP SmartStream Designer for Designers, or another application?
  • What is the complete model of the HP printer connected to the Mac?
  • What version of the HP SmartStream software or plug-in is installed?
  • Does any error message appear when you open Designer Shortcuts or attempt to sign in?
  • Did the issue begin after updating to macOS 15 Sequoia, InDesign 2025, or the SmartStream software?
  • Was Designer Shortcuts working correctly with an earlier version of InDesign or macOS?

Once you provide these details, we can check the software and printer compatibility and share the appropriate next steps.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->