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‎04-07-2022 08:49 AM

HP Recommended

I am installing my printer.  All plugged in and turned on.  Ink and paper properly inserted.  The screen keeps telling me to check for a paper jam.  I have not printed one page so no paper jam can be possible.  Then it tells me there are no ink cartridges installed.  I have checked them ten times and they are installed and installed properly with no tape stuck to them.  HELP!

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1 person had the same question
1 REPLY 1

‎04-10-2022 03:35 AM

HP Recommended

@RuthEJ, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the printer due to these errors.

 

The paper jam could be because of the packaging material left over inside the printer or plastics/cardboards.

Kindly perform the steps mentioned in this document - 'Paper Jam' error

 

To know how to insert the inks, refer to - Replace the ink cartridges

 

For assistance with first-time printer setup, click here.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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