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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-25-2020 08:04 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 in S Mode

Been trying all afternoon to speak to an actual human at HP - keeps telling me it will connect me - but it never happens..the virtual assistant no help..

Basically my laptop is not working with my wireless printer - the printer is fine - will print from my phone, will scan to the laptop and will copy..the only message I have managed to get out of it is DRIVER NOT OBTAINABLE..

Have tried all the usual - switch off, unplug (both printer and laptop) have uninstalled and reinstalled printer - and it says it is ready..but then will not print from my laptop!! it just says error - have done the troubleshooting and it found nothing?

Any clues?   

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