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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-09-2020 11:37 AM

HP Recommended
Product: ML-2010
Operating System: Microsoft Windows 10 (64-bit)

Hello friends,

 

My good ol' Samsung ML-2010 printer was working fine until recently. It started giving me a "error" message when trying to print, with the document staying listed in the queue of the printer. 

 

I'm using the printer about once or twice a week, so I'm not sure of what has happened for it to stop working.

 

I do remember there was a Windows update in between uses, so it could be it. 

 

The printer is still working fine on my wife's Macbook, so it's clearly a software issue on my laptop (LG Gram 17). 

 

I've tried a bunch of stuff over a few days to make it work again but to no avail. It was all about deleting the driver and reinstalling it as well as trying HP support Assistant, WIndows troubleshooting and Samsung Easy printer manager. None of it worked.

 

These softwares actually seem not to be able to detect the printer at all.printer and scanner.pngprinter not found.png

 

If someone could walk me through a proper troubleshooting process I would be immensely grateful as I do need this printer for my work.

 

Thank you in advance.



OS Name Microsoft Windows 10 Home

Version 10.0.19041 Build 19041

System Name DESKTOP-CBO1P2G

System Manufacturer LG Electronics

System Model 17Z90N-V.AA55A8

System Type x64-based PC

System SKU

Processor Intel(R) Core(TM) i5-1035G7 CPU @ 1.20GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Phoenix Technologies Ltd. C2ZE0180 X64, 2020-06-04

SMBIOS Version 3.1

Embedded Controller Version 255.255

Category:
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