Major printer problems after upgrading PC to Windows 10

[MlK-R]

Am majorly furious! Just upgraded PC from Windows 7 Pro to 10 Pro. Wireless printer wouldn't work after update. Did 2 days of research to find remedy. Nothing worked. Finally ended up w/Microsoft telling me to uninstall & reinstall printer. SOOO...I uninstalled all printer software, tried to reinstall...got an HP message that the software can't be installed on my system, that it can only be installed on XP & Windows 7, & to "upgrade" my system. What does this even mean?! So now I've gotten rid of my printer installation & can't even reinstall it!! To top it off, I can't even talk to a live person about this. Any great ideas from anyone??!!

[praveen196]

@MlK-R Welcome to HP Community!

I understand the frustration that you're experiencing. It is possible that Windows is not detecting and installing the printer correctly. 

When you're installing the HP Officejet Pro 8500 Printer do not have any other printers plugged in USB. 

HP PCs - Troubleshooting USB connections (Windows 10, 8): http://support.hp.com/us-en/document/c03327635

Please follow the steps within these guides:

HP Printers - Printer Problems after Upgrading to Windows 10: http://support.hp.com/us-en/document/c05195282

If the issue persists, follow these steps to see if you can resolve the issue.    

We are going to start by cleaning your computer up.

Disk cleanup in Windows 10: http://windows.microsoft.com/en-us/windows-10/disk-cleanup-in-windows-10

Perform Clean Boot in Windows 10 / 8 / 7: http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

Use the System File Checker tool to repair missing or corrupted system files. It is always a good idea to back up your data before proceeding: https://support.microsoft.com/en-us/kb/929833

System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot.  Uninstall and reinstall the HP Software:  http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-rep...

Uninstall and reinstall the HP Software and Drivers.  

To cleanly remove the software and drivers, follow the steps from this post: http://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Photosmart-C4280-Scan-Features-Don-t-Wo...

I hope this helps. Please respond to this post with the result of your troubleshooting.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!