Missing scanner 125nw

[Paul1611]

Hi,

I can't use scanner anymore on new MacBook with Big Sur MacOs. There are no more scanner drivers available on hp website. Just  HP Easy Start application which doesn't help. I can only use printer via AirPrint. Anyone sorted this out?

[Jay_G24]

Hi @Paul1611,

I'd like to help!

To assist better-

1. How is the printer connected to the device USB or wireless?
2. Are you able to scan using image capture?
3. What is the error you receive when you use HP Scan?
4.  Is there antivirus software installed on your Mac? 

Let me know!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Paul1611]

Hi,

Thank you. Please find my answers in green below:

1. How is the printer connected to the device USB or wireless? HP device connected via ethernet to wifi router. MacBook connects to HP device via wireless. I can reach HP configuration website/panel in my local network. Printer also works fine.
2. Are you able to scan using image capture? No, there is no scanner available. 
3. What is the error you receive when you use HP Scan? HP Easy Scan - no scanner selected (nothing to select)
4.  Is there antivirus software installed on your Mac? No

Generally I have no idea how to install scanner feature(drivers?). Printer is working fine via AirPrint. I can't even download scanner drivers from HP website anymore. The only "driver" I can download is HP Smart. When I run HP Smart it reports HP device as "ready".

[Jay_G24]

Try the below suggestions -

1. Uninstall HP Smart -Please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder 
2. Try updating mac/ios and printer firmware
3. Install HP Smart from the APP store 
    
   To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
    To update Mac, try these steps - How to update the software on your Mac

If the issue persists, Install HP Easy Start 

Hope this helps! Keep me posted. 

[Paul1611]

Hi

Mac is up to date. Printer cannot be updated - there is no any firmware update available for mfp m125nw.

I followed your instructions but no change - scanner is not available for any scanning app including HP EasyScan.

[Jay_G24]

Were you able to install HP Smart and scan using the app?

Let me know!

[Paul1611]

Hi,

I have managed to upgrade firmware of my printer using Windows machine. Firmware update app didn't work on Mac (see attached).

Printer works fine but I still cannot see scanner in any scan application. Please see attached.

[Betty0610]

@Paul1611

Welcome to the HP Support Community.

Let's remove and add the Printer as Bonjour Multifunction:

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

Select the bonjour multifunction as an option: https://support.hp.com/us-en/document/ish_1994828-1994872-16

Once done, please try scanning using Image Capture.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Paul1611]

Hi,

Many thanks for prompt response. I have followed the advice but it didn't help. Still no scanner available.

[Betty0610]

Do try using Easy Start and scan.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!