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‎07-29-2025 11:45 AM

HP Recommended
Operating System: Microsoft Windows 11

I didn't do any updates but My HP desktops' audio is not working.  this is the only driver that WILL NOT update:  Hewlett-Packard - USB - 6/1/2018 12:00:00 AM - 46.2.2631.1815

What is wrong?

TIA

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1 REPLY 1

‎07-30-2025 01:30 PM

HP Recommended

Hi @avisn4u,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your HP desktop running Windows 11 is experiencing audio issues due to a problematic or outdated USB audio driver, specifically the Hewlett-Packard - USB - 6/1/2018 - 46.2.2631.1815 driver that refuses to update. Here's how to fix it:

1. Uninstall the Faulty Driver

  1. Open Device Manager.
  2. Expand Sound, video and game controllers.
  3. Right-click the USB Audio Device or the problematic entry.
  4. Select Uninstall device.
  5. Check and delete the driver software for this device if available.
  6. Restart your PC.


2. Install the Correct Driver Manually

Since Windows Update isn’t installing the correct version, download it directly from HP:

🔗 Official HP® Support

  • Enter your desktop model.
  • Select Windows 11 as your OS.
  • Download the latest Audio or USB Audio driver listed.


3. Check Default Playback Device

Sometimes the issue is with the wrong output device being selected:

  • Right-click the speaker icon in the taskbar.
  • Select Sound settings.
  • Under Output, make sure your speakers or headphones are selected as the default device.


4. Restart Windows Audio Services

  1. Press Win + R, type services.msc, and press Enter.
  2. Find Windows Audio and Windows Audio Endpoint Builder.
  3. Right-click each and select Restart.


5. Use Windows Troubleshooter

  • Go to Settings > System > Sound.
  • Scroll down and click Troubleshoot under Advanced sound options.

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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