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‎07-11-2021 07:19 AM

HP Recommended
Product: LaserJet MFP M28w
Operating System: Android 9.0 Pie

I need to factory reset my MFP M28w printer. I DO NOT have windows computer to plug it into. I have and android phone and a Chromebook. I have tried going to the web interface and my Chromebook says access denied. Please help

Category:
1 REPLY 1

‎07-11-2021 08:31 AM

HP Recommended

Hi,

You may connect the printer through the HP Smart app, no need of any factory reset for a such.

 

First, make sure there is no USB cable connected to the printer.

Next, make sure the printer is ready with a power solid light (Press cancel to wake up the printer from sleep mode)

 

Now press and hold the wireless button for about 20 seconds, only when the Attention light starts blinking release the button and allow the printer to restart.

 

Now make sure your Android device is connected to your home wireless network, open HP Smart, click the Plus sign and then Add Printer and follow the steps to connect the printer to your home network:

https://support.hp.com/us-en/document/ish_1780623-1698506-16

 

Shlomi



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